BearVPN is Not Connecting, What can I do?

If you’re having trouble connecting to BearVPN, don’t worry — this issue can usually be resolved with a few quick checks. Follow the steps below to troubleshoot and restore your secure connection.

1. Check Your Internet Connection

BearVPN requires an active internet connection to work.

• Make sure your device is connected to Wi-Fi or mobile data.
• Try loading a website without BearVPN to confirm your connection is stable.

2. Restart the BearVPN App

Sometimes a quick restart resolves temporary glitches.

• Close the BearVPN app completely.
• Reopen it and try connecting again.

3. Switch VPN Servers

The server you’re trying to connect to may be busy or temporarily unavailable.

• Open the server list in the BearVPN app.
• Select a different location and attempt to reconnect.

4. Update the BearVPN App

Using an outdated app version can cause connection issues.

• Check your app store (App Store / Google Play) for updates.
• Install the latest version and try again.

5. Check Device Settings

• Ensure your device’s date and time settings are set to automatic.
• If you’re using a firewall, antivirus, or another VPN, disable it temporarily and retry.

6. Restart Your Device

A simple reboot often clears system conflicts that may prevent VPN connections.

7. Reinstall BearVPN

If none of the above works:

• Uninstall BearVPN.
• Download and install the latest version from the official app store.
• Log in with your account credentials (email, Apple ID, or product key).

8. Contact BearVPN Support

If you’re still unable to connect, reach out to our support team.

• Provide details about your device, operating system, and the error message (if any).
• Contact us directly through the app, website online chat, or email.

Updated on: 19/09/2025